May 4, 2020

Moving Forward

During this unprecedented time, we continue our commitment to support people with disabilities in Hamilton County. The way we work has changed, as have the daily lives of people we support and their families. That dedication and creativity we’ve seen from our employees is impressive, and I’m proud of the work they are doing.

Our teams have stepped up and developed creative, effective ways to continue their work, including extensive use of video conferencing and other technologies to work with teammates, family members, and other outside entities. Our school staff have been connecting with students over video chats, dropping work packets, and much more. Our EI and SSA teams have had great success using video conferences to work with families. And our provider support team has employed weekly videos, regular emails, and socially distanced drop-offs to continue to empower providers.

We don’t know when we’ll return to normal operations, but I’ve asked department heads to begin planning for the eventual reopening of our buildings in a safe and effective way. It’s likely that any changes will be gradual with procedures put in place that will allow us to continue to maintain adequate social distance and reduce in-person interactions.

This experience will change the way we do business in the future, and it presents exciting opportunities. We’re seeing how effective remote work can be for much of our staff, and we’re all learning how to work smarter and more efficiently using the technology at our disposal. Our leadership is looking at what is working well on their teams and what we can learn from this experience to improve our operations in the long-term.

As we move forward, we will continue to follow guidelines from state and local authorities while exercising the utmost caution. Many of the people we support are particularly vulnerable during this time, and their health and safety is our highest priority. It’s also incredibly important for us to take the necessary precautions to keep our employees safe and healthy.


Alice C. Pavey
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