A Service Facilitator is what Hamilton County DD Services calls a case manager or service coordinator. They are a staff person who helps an individual with disabilities create a life plan with assistance from the person's family and other people in his or her life. Service Facilitators get to know individuals and families and help them identify dreams for the future. This is an on-going process, not just a one-time meeting.
Individuals who receive services paid for with waivers are required to work with a Service Facilitator. If an individual receives services that are not paid for with a waiver, the individual may chose whether or not to work with a Service Facilitator.
It is important that families and individuals understand options that are available to them and seek the support of the Service Facilitator, who can connect them to funding sources.
A array of services can be designed to support the individualized needs of each person served. The process begins with a My Plan which is developed by a team chosen by the individual or family, and coordinated by the Service Facilitator. The My Plan outlines goals and dreams of the person served, and is reviewed once a year.
Waivers are funding sources for people with disabilities that "waive" the requirement to receive certain services in an institutional setting so that services can be provided in the community. Ohio has three types of waivers, but a person can only receive one. The three types are Level 1, I/O and SELF. Hamilton County DD Services has a waiting list for all waivers. Please talk to your Service Facilitator if you'd like to be on a list. To learn more about the different types of waivers, please visit the Ohio Department of Developmental Disabilities website.
The Quality Improvement department exists to make sure that provider agencies are following Ohio Department of Developmental Disabilities rules. They also collect information about satisfaction of services from families, providers and individuals.
Providers are organizations contracted by Hamilton County Developmental Disabilities Services that provide services for people with disabilities. Services can include housing, personal care, supported employment, day programs, transportation, respite and more.
Service Facilitators and other agency staff can help you through the process of finding and working with a provider. However, staff cannot choose a provider for an individual served. You can use the provider search to find a provider. Information on how to interview a provider can be found on the Ohio Department of Developmental Disabilities website.